Cookie Policy

HOTEL TERRA NOVA, on its website https://andorraterranovahotel.com, uses its own or collaborating company cookies to improve and optimize the user experience. Your consent is required for these to be collected.

What are cookies?

Cookies are a type of file that is downloaded to a user/client's computer to collect data that can be updated and retrieved by the entity responsible for their installation.

The cookies used are classified into various categories, although a cookie may be included in more than one category:

By duration:

• Session cookies: These cookies are designed to collect and store data while the user browses the website. They are typically used to store information whose interest lies only in providing the service requested by the user at a specific time and they expire once the user closes the browser (or once the session ends).

• Persistent cookies: These allow data to remain on your terminal and be processed beyond the end of the session.

By purpose for which the data obtained through cookies are processed, we distinguish between:

• Technical or strictly necessary cookies: These cookies are essential for users to navigate the website and use its features. These are cookies that enable navigation through the website and the use of its options or services, such as those that allow controlling traffic and data communication, identifying the session, accessing restricted access areas, or using security elements during navigation.

• Preference cookies: Also known as functionality cookies, these allow a website to remember choices the user has made in the past, such as their username and password to log in automatically.

• Statistical cookies: Also known as performance cookies, these collect information about how the user uses a website, with the sole purpose of improving the website's functions. This includes third-party analytics service cookies, provided that the cookies are for the exclusive use of the owner of the visited website.

• Advertising cookies: These cookies track the user's online activity to help advertisers deliver the most relevant advertising or to limit the number of times an ad is seen. These cookies may share this information with other organizations or advertisers. These are persistent cookies and almost always from third parties.

And, by origin:

• First-party cookies: These are sent to the user's terminal device from another device or domain managed by the publisher/controller and from which a service requested by the user is provided. That is, as their name indicates, first-party cookies are placed on the user's device directly by the website they are visiting.

• Third-party cookies: These are cookies sent to your terminal from a domain that is not managed by the website itself, but by another entity that processes the data obtained through the cookies.

HOTEL TERRA NOVA primarily uses cookies for the following:

• Ensuring the correct functioning of the HOTEL TERRA NOVA website.

• Temporarily storing information related to user preferences.

• Collecting statistical information, with the aim of improving the website experience.

The use of cookies by HOTEL TERRA NOVA is for the purpose of optimizing the information and services offered to users, to improve the experience each time the web services are used.

Who uses the information stored in cookies?

The information stored in the cookies on our website is only used by us, with the exception of those identified as third-party cookies, which are used and managed by external entities to provide services aimed at improving our services and the user's experience when Browse the website and application.

Cookie settings

In accordance with current regulations, HOTEL TERRA NOVA requests your permission to manage cookies. We remind you that you can disable or customize the use of cookies when you deem it appropriate. You can make the corresponding modification through your web browser's settings.

Since the procedure may differ for each web browser, we provide a list of the main web browsers on the market:

• Microsoft - https://windows.microsoft.com/ca-ca/windows-vista/block-or-allow-cookies

• Safari - https://support.apple.com/kb/HT1677?viewlocale=ca_CA

• Google Chrome - https://support.google.com/chrome/answer/95647?hl=ca

• Firefox - https://support.mozilla.org/ca/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-web

Cookie Policy Review

HOTEL TERRA NOVA plans to review its Cookie Policy annually; however, if there is any other factor that requires review, it will be carried out more frequently.